Frequently Asked Questions

Different courts have different rules and requirements so find your court below for some answers to our most commonly asked questions.

Nevada

California


Nevada

Goodsprings & Searchlight

I'm stuck on a page, the computer won't let me go forward, what should I do?

Because of Nevada state regulations concerning on-line traffic schools, students must spend a minimum amount of time on each page. Usually just a minute or so. Go back and reread all the information on the page and you should be able to continue forward.

Additionally, some pages have questions. These questions must all be answered before you can continue with the class.

I'm done with the class, what do I need to do now?

You will need to print out, sign and date two copies of your certificate of completion. You do not need to notarize your certificate of completion if you are taking the class for Goodsprings or Searchlight. Send one copy to the court and one copy to the address at the bottom of your certificate. We use that copy as proof that you finished the class. We notify the courts that you have completed the course the business day after you finish the class.

What is an Address Verification Mismatch when I try to pay for my class?

In order to reduce credit card fraud we use a series of security measures including matching the billing address of your credit card against the information you give us when you sign up for a class. If the billing address on your card does not match what was given to us when you attempted to sign up for the class your card will be declined and we will not take money from your account. However we have to contact your bank so that we can run this check and therefore your bank may or may not put a hold on your funds even if your card is declined in this manner. Since we will not actually take the money from your account your bank will release the hold after generally 24-48 hours depending on your bank. If you do get this error when trying to enroll in one of our classes we recommend that you call your bank to make sure their records are up to date and complete and then call us to make sure that your money is not unnecessarily tied up.

When can the class be taken?

Since this is an on-line class, you can take your class 24 hours a day, 7 days a week.

How is the class given?

There are three main parts to this class: A 15 question pre-test so that you can gauge your current knowledge of Nevada State traffic laws and to help you determine how much you learn during the course, the instructional material that constitutes the bulk of the class, and a 30 question final exam that you must pass in order to complete the class. This class is regulated by the state of Nevada as a five hour class, but due to factors beyond our control such as your reading speed or Internet connect you may take a different amount of time to complete the class. You do not have to complete this class in one sitting. The computer will remember where you are in the class; so that if you leave, the computer will take you back to the last page you were viewing. If you leave the class while you are taking the pre-test or the final exam the computer will mark the question you were viewing as incorrect but it will allow you to continue the class from the next question in the test.

How do I log off?

You do not need to do anything special to log off. Our computer remembers where you are in the class, so you can leave the course at any time. When you log back on using the email address and password you used when you first registered on our site, the computer will take you back to the last page you viewed.

What happens if I get disconnected from the class?

Our computer keeps track of your progress through the class, so that if you get disconnected all you need to do is log back on using the email address and password you gave us when you first registered on our site.

I failed the final exam, what do I do now?

We are required by state regulations to make you wait for 4 hours after traffic school and 1 hour after DUI school before you can take the test again. We recommend that you spend this time going back over the instructional material. You do not have to pay again in order to take the test, in fact you can take the test as many times as you need to in order to pass.

The computer forgets the answers I put in, what's going on?

During the instructional material we may give you questions based on the particular page you are on. Although you have to answer these questions in order to continue these questions are neither graded nor are they reported to anyone. We believe that slowing down to answer questions enhances the learning process. Also many of these questions appear on the final exam, which is graded.

How do I find out how I did on the test? How do I find out which questions I missed?

If you do not pass the final exam the computer will report to you how well you did. We will not report to you which questions you missed because if you fail the test we want you to go back over all the instructional material with a fresh mind. Remember that true/false type questions are often written to be slightly misleading in order to make sure that the person taking the test is really thinking hard about the questions.

I don't have a printer, how do I print out the certificate of completion?

Since our computer identifies you by the email address and password you give us when you first register on our site, you can access our site from any computer with Internet access. Many people in this situation borrow a friend's computer to print out their certificate of completion. Also many libraries, Internet Cafes or stores like Kinkos™ or The UPS Store™ will allow you to print for a fee.

How long does the class take?

Our level 1 Nevada Traffic Safety school is regulated by the state of Nevada as a five hour course, and our Nevada DUI School is regulated as an 8 hour course. Depending on factors beyond our control such as your reading speed or Internet connection the actual time required to finish the course may be different.

Henderson Municipal Court

I'm stuck on a page, the computer won't let me go forward, what should I do?

Because of Nevada state regulations concerning on-line traffic schools, students must spend a minimum amount of time on each page. Usually just a minute or so. Go back and reread all the information on the page and you should be able to continue forward.

Additionally, some pages have questions. These questions must all be answered before you can continue with the class.

I'm done with the class, what do I need to do now?

We notify Henderson Municipal Court by fax soon after you complete your final exam. However you still need to sign and notarize your certificate of completion and mail it to the address at the bottom of your certificate. This serves as proof that you completed the class. You will also need to call Henderson Municipal Court to notify them that you have completed and to check to see if there is anything else the court needs you to do.

What is an Address Verification Mismatch when I try to pay for my class?

In order to reduce credit card fraud we use a series of security measures including matching the billing address of your credit card against the information you give us when you sign up for a class. If the billing address on your card does not match what was given to us when you attempted to sign up for the class your card will be declined and we will not take money from your account. However we have to contact your bank so that we can run this check and therefore your bank may or may not put a hold on your funds even if your card is declined in this manner. Since we will not actually take the money from your account your bank will release the hold after generally 24-48 hours depending on your bank. If you do get this error when trying to enroll in one of our classes we recommend that you call your bank to make sure their records are up to date and complete and then call us to make sure that your money is not unnecessarily tied up.

When can the class be taken?

Since this is an on-line class, you can take your class 24 hours a day, 7 days a week.

How is the class given?

There are three main parts to this class: A 15 question pre-test so that you can gauge your current knowledge of Nevada State traffic laws and to help you determine how much you learn during the course, the instructional material that constitutes the bulk of the class, and a 30 question final exam that you must pass in order to complete the class. This class is regulated by the state of Nevada as a five hour class, but due to factors beyond our control such as your reading speed or Internet connect you may take a different amount of time to complete the class. You do not have to complete this class in one sitting. The computer will remember where you are in the class; so that if you leave, the computer will take you back to the last page you were viewing. If you leave the class while you are taking the pre-test or the final exam the computer will mark the question you were viewing as incorrect but it will allow you to continue the class from the next question in the test.

How do I log off?

You do not need to do anything special to log off. Our computer remembers where you are in the class, so you can leave the course at any time. When you log back on using the email address and password you used when you first registered on our site, the computer will take you back to the last page you viewed.

What happens if I get disconnected from the class?

Our computer keeps track of your progress through the class, so that if you get disconnected all you need to do is log back on using the email address and password you gave us when you first registered on our site.

I failed the final exam, what do I do now?

We are required by state regulations to make you wait for 4 hours after traffic school and 1 hour after DUI school before you can take the test again. We recommend that you spend this time going back over the instructional material. You do not have to pay again in order to take the test, in fact you can take the test as many times as you need to in order to pass.

The computer forgets the answers I put in, what's going on?

During the instructional material we may give you questions based on the particular page you are on. Although you have to answer these questions in order to continue these questions are neither graded nor are they reported to anyone. We believe that slowing down to answer questions enhances the learning process. Also many of these questions appear on the final exam, which is graded.

How do I find out how I did on the test? How do I find out which questions I missed?

If you do not pass the final exam the computer will report to you how well you did. We will not report to you which questions you missed because if you fail the test we want you to go back over all the instructional material with a fresh mind. Remember that true/false type questions are often written to be slightly misleading in order to make sure that the person taking the test is really thinking hard about the questions.

I don't have a printer, how do I print out the certificate of completion?

Since our computer identifies you by the email address and password you give us when you first register on our site, you can access our site from any computer with Internet access. Many people in this situation borrow a friend's computer to print out their certificate of completion. Also many libraries, Internet Cafes or stores like Kinkos™ or The UPS Store™ will allow you to print for a fee.

How long does the class take?

Our level 1 Nevada Traffic Safety school is regulated by the state of Nevada as a five hour course, and our Nevada DUI School is regulated as an 8 hour course. Depending on factors beyond our control such as your reading speed or Internet connection the actual time required to finish the course may be different.

Carson City & Austin Township

I'm stuck on a page, the computer won't let me go forward, what should I do?

Because of Nevada state regulations concerning on-line traffic schools, students must spend a minimum amount of time on each page. Usually just a minute or so. Go back and reread all the information on the page and you should be able to continue forward.

Additionally, some pages have questions. These questions must all be answered before you can continue with the class.

I'm done with the class, what do I need to do now?

You will need to sign and notarize your certificate of completion. Then mail it to the address on the certificate itself. We will mail you an original diploma that you will then sign and present to the court. The court will not accept any documents printed or copied by yourself. Contact us if you feel you need expedited service.

What is an Address Verification Mismatch when I try to pay for my class?

In order to reduce credit card fraud we use a series of security measures including matching the billing address of your credit card against the information you give us when you sign up for a class. If the billing address on your card does not match what was given to us when you attempted to sign up for the class your card will be declined and we will not take money from your account. However we have to contact your bank so that we can run this check and therefore your bank may or may not put a hold on your funds even if your card is declined in this manner. Since we will not actually take the money from your account your bank will release the hold after generally 24-48 hours depending on your bank. If you do get this error when trying to enroll in one of our classes we recommend that you call your bank to make sure their records are up to date and complete and then call us to make sure that your money is not unnecessarily tied up.

When can the class be taken?

Since this is an on-line class, you can take your class 24 hours a day, 7 days a week.

How is the class given?

There are three main parts to this class: A 15 question pre-test so that you can gauge your current knowledge of Nevada State traffic laws and to help you determine how much you learn during the course, the instructional material that constitutes the bulk of the class, and a 30 question final exam that you must pass in order to complete the class. This class is regulated by the state of Nevada as a five hour class, but due to factors beyond our control such as your reading speed or Internet connect you may take a different amount of time to complete the class. You do not have to complete this class in one sitting. The computer will remember where you are in the class; so that if you leave, the computer will take you back to the last page you were viewing. If you leave the class while you are taking the pre-test or the final exam the computer will mark the question you were viewing as incorrect but it will allow you to continue the class from the next question in the test.

How do I log off?

You do not need to do anything special to log off. Our computer remembers where you are in the class, so you can leave the course at any time. When you log back on using the email address and password you used when you first registered on our site, the computer will take you back to the last page you viewed.

What happens if I get disconnected from the class?

Our computer keeps track of your progress through the class, so that if you get disconnected all you need to do is log back on using the email address and password you gave us when you first registered on our site.

I failed the final exam, what do I do now?

We are required by state regulations to make you wait for 4 hours for Traffic Safety School and an hour for DUI School before you can take the test again. We recommend that you spend this time going back over the instructional material. You do not have to pay again in order to take the test, in fact you can take the test as many times as you need to in order to pass.

The computer forgets the answers I put in, what's going on?

During the instructional material we may give you questions based on the particular page you are on. Although you have to answer these questions in order to continue these questions are neither graded nor are they reported to anyone. We believe that slowing down to answer questions enhances the learning process. Also many of these questions appear on the final exam, which is graded.

How do I find out how I did on the test? How do I find out which questions I missed?

If you do not pass the final exam the computer will report to you how well you did. We will not report to you which questions you missed because if you fail the test we want you to go back over all the instructional material with a fresh mind. Remember that true/false type questions are often written to be slightly misleading in order to make sure that the person taking the test is really thinking hard about the questions.

I don't have a printer, how do I print out the certificate of completion?

Since our computer identifies you by the email address and password you give us when you first register on our site, you can access our site from any computer with Internet access. Many people in this situation borrow a friend's computer to print out their certificate of completion. Also many libraries, Internet Cafes or stores like Kinkos™ or The UPS Store™ will allow you to print for a fee.

How long does the class take?

Our level 1 Nevada Traffic Safety school is regulated by the state of Nevada as a five hour course, and our Nevada DUI School is regulated as an 8 hour course. Depending on factors beyond our control such as your reading speed or Internet connection the actual time required to finish the course may be different.

Other counties in Nevada

I'm stuck on a page, the computer won't let me go forward, what should I do?

Because of Nevada state regulations concerning on-line traffic schools, students must spend a minimum amount of time on each page. Usually just a minute or so. Go back and reread all the information on the page and you should be able to continue forward.

Additionally, some pages have questions. These questions must all be answered before you can continue with the class.

I'm done with the class, what do I need to do now?

You will need to sign and notarize your certificate of completion. Then mail it to the address on the bottom of the certificate. For certain courts we will mail you an original diploma that you should then present to the court.

What is an Address Verification Mismatch when I try to pay for my class?

In order to reduce credit card fraud we use a series of security measures including matching the billing address of your credit card against the information you give us when you sign up for a class. If the billing address on your card does not match what was given to us when you attempted to sign up for the class your card will be declined and we will not take money from your account. However we have to contact your bank so that we can run this check and therefore your bank may or may not put a hold on your funds even if your card is declined in this manner. Since we will not actually take the money from your account your bank will release the hold after generally 24-48 hours depending on your bank. If you do get this error when trying to enroll in one of our classes we recommend that you call your bank to make sure their records are up to date and complete and then call us to make sure that your money is not unnecessarily tied up.

When can the class be taken?

Since this is an on-line class, you can take your class 24 hours a day, 7 days a week.

How is the class given?

There are three main parts to this class: A 15 question pre-test so that you can gauge your current knowledge of Nevada State traffic laws and to help you determine how much you learn during the course, the instructional material that constitutes the bulk of the class, and a 30 question final exam that you must pass in order to complete the class. This class is regulated by the state of Nevada as a five hour class, but due to factors beyond our control such as your reading speed or Internet connect you may take a different amount of time to complete the class. You do not have to complete this class in one sitting. The computer will remember where you are in the class; so that if you leave, the computer will take you back to the last page you were viewing. If you leave the class while you are taking the pre-test or the final exam the computer will mark the question you were viewing as incorrect but it will allow you to continue the class from the next question in the test.

How do I log off?

You do not need to do anything special to log off. Our computer remembers where you are in the class, so you can leave the course at any time. When you log back on using the email address and password you used when you first registered on our site, the computer will take you back to the last page you viewed.

What happens if I get disconnected from the class?

Our computer keeps track of your progress through the class, so that if you get disconnected all you need to do is log back on using the email address and password you gave us when you first registered on our site.

I failed the final exam, what do I do now?

We are required by state regulations to make you wait for 4 hours for Traffic Safety School and an hour for DUI School before you can take the test again. We recommend that you spend this time going back over the instructional material. You do not have to pay again in order to take the test, in fact you can take the test as many times as you need to in order to pass.

The computer forgets the answers I put in, what's going on?

During the instructional material we may give you questions based on the particular page you are on. Although you have to answer these questions in order to continue these questions are neither graded nor are they reported to anyone. We believe that slowing down to answer questions enhances the learning process. Also many of these questions appear on the final exam, which is graded.

How do I find out how I did on the test? How do I find out which questions I missed?

If you do not pass the final exam the computer will report to you how well you did. We will not report to you which questions you missed because if you fail the test we want you to go back over all the instructional material with a fresh mind. Remember that true/false type questions are often written to be slightly misleading in order to make sure that the person taking the test is really thinking hard about the questions.

I don't have a printer, how do I print out the certificate of completion?

Since our computer identifies you by the email address and password you give us when you first register on our site, you can access our site from any computer with Internet access. Many people in this situation borrow a friend's computer to print out their certificate of completion. Also many libraries, Internet Cafes or stores like Kinkos™ or The UPS Store™ will allow you to print for a fee.

How long does the class take?

Our level 1 Nevada Traffic Safety school is regulated by the state of Nevada as a fivE hour course, and our Nevada DUI School is regulated as an 8 hour course. Depending on factors beyond our control such as your reading speed or Internet connection the actual time required to finish the course may be different.

California

San Bernardino, San Diego

I'm stuck on a page, the computer won't let me go forward, what should I do?

Some pages have questions. These questions must all be answered before you can continue with the class.

I'm done with the class, what do I need to do now?

After you are finished with the on-line portion of the class you will need to print out your final exam and take it in the presence of a notary public. After you complete the test mail it the address on the bottom of the test. We will then grade the test and send you an original certificate of completion. You will then need to sign the certificate and present it to your court. Your court will not accept a duplicate of your certificate.

What is an Address Verification Mismatch when I try to pay for my class?

In order to reduce credit card fraud we use a series of security measures including matching the billing address of your credit card against the information you give us when you sign up for a class. If the billing address on your card does not match what was given to us when you attempted to sign up for the class your card will be declined and we will not take money from your account. However we have to contact your bank so that we can run this check and therefore your bank may or may not put a hold on your funds even if your card is declined in this manner. Since we will not actually take the money from your account your bank will release the hold after generally 24-48 hours depending on your bank. If you do get this error when trying to enroll in one of our classes we recommend that you call your bank to make sure their records are up to date and complete and then call us to make sure that your money is not unnecessarily tied up.

When can the class be taken?

Since this is an on-line class, you can take your class 24 hours a day, 7 days a week.

How is the class given?

There are four main parts to this class: A 15 question pre-test so that you can gauge your current knowledge of California State traffic laws and to help you determine how much you learn during the course, the instructional material that constitutes the bulk of the class, and a 30 question practice exam that you must pass in order to complete the class and the final exam that you will print out and take in the presence of a notary public. You do not have to complete this class in one sitting. The computer will remember where you are in the class; so that if you leave, the computer will take you back to the last page you were viewing.

How do I log off?

You do not need to do anything special to log off. Our computer remembers where you are in the class, so you can leave the course at any time. When you log back on using the email address and password you used when you first registered on our site, the computer will take you back to the last page you viewed.

What happens if I get disconnected from the class?

Our computer keeps track of your progress through the class, so that if you get disconnected all you need to do is log back on using the email address and password you gave us when you first registered on our site.

I failed the final exam, what do I do now?

You do not have to pay again in order to take the test, in fact you can take the test as many times as you need to in order to pass.

The computer forgets the answers I put in, what's going on?

During the instructional material we may give you questions based on the particular page you are on. Although you have to answer these questions in order to continue these questions are neither graded nor are they reported to anyone. We believe that slowing down to answer questions enhances the learning process. Also many of these questions appear on the final exam, which is graded.

How do I find out how I did on the test? How do I find out which questions I missed?

If you do not pass the final exam the computer will report to you how well you did. Remember that true/false type questions are often written to be slightly misleading in order to make sure that the person taking the test is thinking hard about the questions.

I don't have a printer, how do I print out my final exam?

Since our computer identifies you by the email address and password you give us when you first register on our site, you can access our site from any computer with Internet access. Many people in this situation borrow a friend's computer to print out their final exam. Also many libraries, Internet Cafes or stores like Kinkos™ or The UPS Store™ will allow you to print for a fee.

Why can't I take the final exam online? Why do I have to take it in the presence of a Notary Public?

In order to confirm the identity of people taking online traffic school, many California courts requires all traffic schools to use a third party to verify student's identities during their final exam.

Alameda, El Dorado, Humboldt, Kern, Kings, Madera, Merced, Monterey, Orange, Sacremento, Santa Barbara

I'm stuck on a page, the computer won't let me go forward, what should I do?

Some pages have questions. These questions must all be answered before you can continue with the class.

I'm done with the class, what do I need to do now?

After you are finished with the on-line portion of the class you will need to print out your final exam and take it in the presence of a notary public. After you complete the test mail it the address on the bottom of the test. We will then grade the test and electronically notify the court of your completion. If you have given us a valid email address you will also be notified.

What is an Address Verification Mismatch when I try to pay for my class?

In order to reduce credit card fraud we use a series of security measures including matching the billing address of your credit card against the information you give us when you sign up for a class. If the billing address on your card does not match what was given to us when you attempted to sign up for the class your card will be declined and we will not take money from your account. However we have to contact your bank so that we can run this check and therefore your bank may or may not put a hold on your funds even if your card is declined in this manner. Since we will not actually take the money from your account your bank will release the hold after generally 24-48 hours depending on your bank. If you do get this error when trying to enroll in one of our classes we recommend that you call your bank to make sure their records are up to date and complete and then call us to make sure that your money is not unnecessarily tied up.

When can the class be taken?

Since this is an on-line class, you can take your class 24 hours a day, 7 days a week.

How is the class given?

There are four main parts to this class: A 15 question pre-test so that you can gauge your current knowledge of California State traffic laws and to help you determine how much you learn during the course, the instructional material that constitutes the bulk of the class, and a 30 question practice exam that you must pass in order to complete the class and the final exam that you will print out and take in the presence of a notary public. You do not have to complete this class in one sitting. The computer will remember where you are in the class; so that if you leave, the computer will take you back to the last page you were viewing.

How do I log off?

You do not need to do anything special to log off. Our computer remembers where you are in the class, so you can leave the course at any time. When you log back on using the email address and password you used when you first registered on our site, the computer will take you back to the last page you viewed.

What happens if I get disconnected from the class?

Our computer keeps track of your progress through the class, so that if you get disconnected all you need to do is log back on using the email address and password you gave us when you first registered on our site.

I failed the final exam, what do I do now?

You do not have to pay again in order to take the test, in fact you can take the test as many times as you need to in order to pass.

The computer forgets the answers I put in, what's going on?

During the instructional material we may give you questions based on the particular page you are on. Although you have to answer these questions in order to continue these questions are neither graded nor are they reported to anyone. We believe that slowing down to answer questions enhances the learning process. Also many of these questions appear on the final exam, which is graded.

How do I find out how I did on the test? How do I find out which questions I missed?

If you do not pass the final exam the computer will report to you how well you did. Remember that true/false type questions are often written to be slightly misleading in order to make sure that the person taking the test is thinking hard about the questions.

I don't have a printer, how do I print out my final exam?

Since our computer identifies you by the email address and password you give us when you first register on our site, you can access our site from any computer with Internet access. Many people in this situation borrow a friend's computer to print out their final exam. Also many libraries, Internet Cafes or stores like Kinkos™ or The UPS Store™ will allow you to print for a fee.

Why can't I take the final exam online? Why do I have to take it in the presence of a Notary Public?

In order to confirm the identity of people taking online traffic school, many California courts requires all traffic schools to use a third party to verify student's identities during their final exam.

Fresno, Mono, San Joaquin, San Mateo

I'm stuck on a page, the computer won't let me go forward, what should I do?

Some pages have questions. These questions must all be answered before you can continue with the class.

I'm done with the class, what do I need to do now?

After you complete your online test we will send you an original certificate of completion. You will then need to sign the certificate and present it to your court. Your court will not accept a duplicate certificate.

What is an Address Verification Mismatch when I try to pay for my class?

In order to reduce credit card fraud we use a series of security measures including matching the billing address of your credit card against the information you give us when you sign up for a class. If the billing address on your card does not match what was given to us when you attempted to sign up for the class your card will be declined and we will not take money from your account. However we have to contact your bank so that we can run this check and therefore your bank may or may not put a hold on your funds even if your card is declined in this manner. Since we will not actually take the money from your account your bank will release the hold after generally 24-48 hours depending on your bank. If you do get this error when trying to enroll in one of our classes we recommend that you call your bank to make sure their records are up to date and complete and then call us to make sure that your money is not unnecessarily tied up.

When can the class be taken?

Since this is an on-line class, you can take your class 24 hours a day, 7 days a week.

How is the class given?

There are four main parts to this class: A 15 question pre-test so that you can gauge your current knowledge of California State traffic laws and to help you determine how much you learn during the course, the instructional material that constitutes the bulk of the class, and a 30 question exam that you must pass in order to complete the class. You do not have to complete this class in one sitting. The computer will remember where you are in the class; so that if you leave, the computer will take you back to the last page you were viewing.

How do I log off?

You do not need to do anything special to log off. Our computer remembers where you are in the class, so you can leave the course at any time. When you log back on using the email address and password you used when you first registered on our site, the computer will take you back to the last page you viewed.

What happens if I get disconnected from the class?

Our computer keeps track of your progress through the class, so that if you get disconnected all you need to do is log back on using the email address and password you gave us when you first registered on our site.

I failed the final exam, what do I do now?

You do not have to pay again in order to take the test, in fact you can take the test as many times as you need to in order to pass.

The computer forgets the answers I put in, what's going on?

During the instructional material we may give you questions based on the particular page you are on. Although you have to answer these questions in order to continue these questions are neither graded nor are they reported to anyone. We believe that slowing down to answer questions enhances the learning process. Also many of these questions appear on the final exam, which is graded.

How do I find out how I did on the test? How do I find out which questions I missed?

If you do not pass the final exam the computer will report to you how well you did. Remember that true/false type questions are often written to be slightly misleading in order to make sure that the person taking the test is thinking hard about the questions.

I don't have a printer, how do I print out my final exam?

Since our computer identifies you by the email address and password you give us when you first register on our site, you can access our site from any computer with Internet access. Many people in this situation borrow a friend's computer to print out their final exam. Also many libraries, Internet Cafes or stores like Kinkos™ or The UPS Store™ will allow you to print for a fee.

Mariposa, Nevada, Placer, San Luis Obispo, Shasta, Yolo

I'm stuck on a page, the computer won't let me go forward, what should I do?

Some pages have questions. These questions must all be answered before you can continue with the class.

I'm done with the class, what do I need to do now?

After you complete the course we will electronically notify the court of your completion. If you have given us a valid email address you will also be notified.

What is an Address Verification Mismatch when I try to pay for my class?

In order to reduce credit card fraud we use a series of security measures including matching the billing address of your credit card against the information you give us when you sign up for a class. If the billing address on your card does not match what was given to us when you attempted to sign up for the class your card will be declined and we will not take money from your account. However we have to contact your bank so that we can run this check and therefore your bank may or may not put a hold on your funds even if your card is declined in this manner. Since we will not actually take the money from your account your bank will release the hold after generally 24-48 hours depending on your bank. If you do get this error when trying to enroll in one of our classes we recommend that you call your bank to make sure their records are up to date and complete and then call us to make sure that your money is not unnecessarily tied up.

When can the class be taken?

Since this is an on-line class, you can take your class 24 hours a day, 7 days a week.

How is the class given?

There are four main parts to this class: A 15 question pre-test so that you can gauge your current knowledge of California State traffic laws and to help you determine how much you learn during the course, the instructional material that constitutes the bulk of the class, and a 30 question exam that you must pass in order to complete the class. You do not have to complete this class in one sitting. The computer will remember where you are in the class; so that if you leave, the computer will take you back to the last page you were viewing.

How do I log off?

You do not need to do anything special to log off. Our computer remembers where you are in the class, so you can leave the course at any time. When you log back on using the email address and password you used when you first registered on our site, the computer will take you back to the last page you viewed.

What happens if I get disconnected from the class?

Our computer keeps track of your progress through the class, so that if you get disconnected all you need to do is log back on using the email address and password you gave us when you first registered on our site.

I failed the final exam, what do I do now?

You do not have to pay again in order to take the test, in fact you can take the test as many times as you need to in order to pass.

The computer forgets the answers I put in, what's going on?

During the instructional material we may give you questions based on the particular page you are on. Although you have to answer these questions in order to continue these questions are neither graded nor are they reported to anyone. We believe that slowing down to answer questions enhances the learning process. Also many of these questions appear on the final exam, which is graded.

How do I find out how I did on the test? How do I find out which questions I missed?

If you do not pass the final exam the computer will report to you how well you did. Remember that true/false type questions are often written to be slightly misleading in order to make sure that the person taking the test is thinking hard about the questions.

I don't have a printer, how do I print out my final exam?

Since our computer identifies you by the email address and password you give us when you first register on our site, you can access our site from any computer with Internet access. Many people in this situation borrow a friend's computer to print out their final exam. Also many libraries, Internet Cafes or stores like Kinkos™ or The UPS Store™ will allow you to print for a fee.